For brands that want the wallet pass channel without staffing for it. Submit a request, we handle it inside the SLA — template tweaks, bulk imports, campaign setup, reports. Stack on any account plan.
Each retainer includes a fixed number of monthly Service Requests. Unused requests don't roll over — pick the size that matches your typical month.
Email your dedicated address or use the in-app request form. Each request gets a ticket ID and a clear scope, plus the SLA clock starts on receipt.
Standard requests turn around in 48–72h on weekdays. Same-day rush available on Care 10 for an extra $30 per request.
Month-to-month. Cancel with 30 days notice.
For small teams that need an expert on standby for the occasional task.
Sweet spot for teams running an active loyalty or ticketing program.
For brands shipping new campaigns and pass variants every week.
Most things you'd hand to an internal pass operator. Roughly 1–4 hours of our team's time per request.
One pass design from your brand guide — Apple + Google, with QR or barcode.
Update colors, logo, copy, or fields on an existing template. Holders see the change push-in.
Import a CSV / spreadsheet of up to 50,000 holders into a template.
Change points, balance, expiry, or any field across a segment of existing passes.
Schedule a push notification with deep-link, segmented by tag or last-scan window.
Wire up geo-trigger locations or NFC tap-to-pass for a venue or fleet.
Custom monthly report — installs, scans, redemptions, retention cohorts.
Build or refresh the public install page (your domain, your copy, our pipeline).
Hands-on review of your API or webhook setup, with sample payloads from production.
One-on-one Zoom training tailored to your role — admin, marketer, or developer. Comprehensive training on all wallet functions, technical guidance, and a recorded walkthrough you can share internally. Available Mon–Fri 09:00–17:00 CET.
Book a sessionAnything outside the standard catalog — multi-system integrations, data migrations from a competitor, on-site go-live support. We scope it before billing. Same-day rush available on requests received before 15:00 CET.
Scope a request| Care 1 | Care 3 | Care 10 | |
|---|---|---|---|
| Standard turnaround | 72h | 72h | 48h |
| Same-day rush surcharge | $60 / req | $40 / req | $30 / req |
| Monthly check-in call | — | 30 min | 60 min |
| Dedicated account manager | — | — | Yes |
| Slack Connect channel | — | — | Yes |
| Cancellation notice | 30 days | 30 days | 30 days |
| Unused requests roll over | No | No | No |
SLA clock counts business hours, Mon–Fri 09:00–17:00 CET. Requests received after 15:00 CET count from the next business day. Requires an active PassPlus account on the Business or Enterprise plan.
Tell us about your last three months — what changed, what shipped, what got dropped. We'll suggest a size that won't leave requests on the floor or money on the table.